Director of Software Development and Information Technology
Serena Gallardo-Ramos is the Director of Software Development and Information Technology for Global Safety Management. Serena joined the GSM team in June of 2015. She plays a dual role, primarily directing the company’s software development efforts and overseeing the information infrastructure of GSM. Serena is knowledgeable and experienced in all aspects of its SAAS and Professional Service offerings, working closely with all teams in the organization.
She started her career as a software developer and expanded into Business Consulting within the CPG industry. Serena’s initial software development efforts focused on trade promotion management software and integration with CPG companies’ financial systems. Serena left the CPG industry to start her own business with her husband while raising her three children. Due to a relocation opportunity to the Tampa area, they sold their business. During her first years in Tampa, Serena worked for the Hillsborough County education department as a technical coordinator overseeing electronic testing and equipment management. She supported both faculty and students.
Serena holds an MBA with a concentration in information technology and a BS in Accounting from the State University of New York at Albany. Serena is a Certified ScrumMaster® with SCRUM ALLIANCE® since 2017.